Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your filter must be unused and in its original packaging. Filters that have been installed or washed are not eligible for standard return, but may qualify for a free size exchange — see below

To start a return, you can contact us at hello@filtrousa.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@filtrousa.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products. Please get in touch if you have questions or concerns about your specific item. 

Exchanges 

If you order the wrong size, we've got you covered. Contact us at hello@filtrousa.com with your order number and the correct size you need — we'll send you a prepaid return label for the original filter and ship your correct size as soon as we receive it back. As long as the original filter is unused and in its original packaging, size exchanges are free of charge.

If your filter has already been installed and you need a different size, reach out to us anyway — we'll do our best to work with you, though installed filters may not qualify for a free exchange and will be evaluated on a case-by-case basis.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@filtrousa.com.